This blog is born out of the need to help a newbie to SAP Cloud for Customer (C4C) navigate the tons of content available on the C4C Academy.
So here goes how someone new to C4C can crawl, walk and run to being able to get going with this next generation Customer Engagement Software-as-a-Service offering.
Crawl:
Get to know the business basics driving the creation of this solution portfolio and learn how to demo the solution end to end by referencing the Golden Decks that have been provided via the C4C Academy community at this folder.
- Golden Deck for all of SAP Cloud for Customer (VIDEO)
- Golden Deck for SAP Cloud for Sales
- Golden Deck for SAP Cloud for Service and SAP Cloud for Social Engagement
Walk:
Get to know the C4C strategic roadmap available at this link. (Appropriate SAP Service Marketplace access permissions needed to access content)
Check out what some of our customers are saying about C4C via this link.
Run:
Peruse detailed content specific to each area of the solution offering by navigating to the respective folders on the C4C Academy
- C4C for LoB Sales content is available via this link
- C4C for LoB Service and Social Engagement content is available via this link
- Integration of C4C with other services and solutions information is available via this link
- Read up on the various guides available for key users, administrators and end users to get a comprehensive deep dive on the SaaS offering available via this link
Other Useful Information Sources
There is a dedicated YouTube Channel in case you want to get to grips with some of the specific functionality bits and pieces across the solution portfolio
The formal Cloud for Customer training curriculum is available via this link
In the Cloud for Customer folder, at any given point in time, you will find a folder dedicated to the latest release of the solution offering in market. This folder carries content in painful detail of everything incremental that has been built into the solution offering over the past 3 months after the previous release.
Our knowledge management team creates insanely professional documentation for the Service Marketplace and you will find things like various guidebooks, templates and other useful information that will round out your learning very well. The help documentation within any solution tenant instance is another place that you should leverage to better educate yourself.
Remember the search functionality within SAP Jam that hosts the C4C Academy is powerful and we take pains to make sure that content is labelled and named properly.
We have a set of activist and hack’tivist SCN community moderators who work by the motto “I have never met a ‘question’ that I couldn’t answer myself or get someone knowledgeable to answer” so please feel free to leverage them by asking questions, floating comments and interacting on the Cloud for Customer SCN Community around any piece of collateral that you do not understand or are missing in the community.
Tell us via comments if this works for you and how we can improve the information above to make your lives easier as regards the Cloud for Customer solution portfolio.
Thank you for your time and attention.
====================================================
(In case you have problems accessing the content on the C4C Academy, please send us a note via this link to allow us to provide you access to this content and many other related broadcast information resources)