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Access Control Management: Global versus local admin
Welcome to the blog series on access control management. The series discusses access control and business roles. It provides typical examples of roles and access management. The following are the...
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Employee and Territory search help in C4C
In the past customers and colleagues were confused by the behaviour of the territory and employee search help. This document explains how the territory and employee search help works and how the...
View ArticleChange Project FAQ Page
This blog series is designed to help in understanding the concept and usage of change projects in business configuration. The idea of this series is to explain the features of the change projects, and...
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Change Project - Merge and Sync with Production
This blog series is designed to help in understanding the concept and usage of change projects in business configuration. The idea of this series is to explain the features of the change projects, and...
View ArticleopenSAP Offers Course Exploring New Era of Customer Engagement Using SAP®...
WALLDORF, Germany, Sept. 8, 2015 /PRNewswire/ -- SAP NEWSBYTE —SAP SE (NYSE: SAP) today announced that Experience SAP Cloud for Customer debuts this week as a course delivered through the openSAP...
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Change Project - Life Cycle
This blog series is designed to help in understanding the concept and usage of change projects in business configuration. The idea of this series is to explain the features of the change projects, and...
View ArticleGartner Says By 2016, the Impact of Cloud and Emergence of Postmodern ERP...
Dear SCN Members, I am taking privilege to share the Gartner's study report on Impact of Cloud technology and how the executives needs to assess and act on the rapid change in the technology space....
View ArticleSAP DX Strategy...
Check out how SAP is articulating a strategy of digital engagement for customers in the new age to help businesses run simple and engage customers like never before.Read More at SAP DX Strategy...
View ArticleFrom Tweet To Receipt In A New York Minute
Check out how the new digital world is disrupting traditional CRM and forcing businesses to rethink customer engagement all while running simple... Read more at SAPVoice: From Tweet To Receipt In A New...
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Call Center and Customer Service for Utilities in SAP Cloud for Customer
Call Center and Customer Service for Utilities in SAP Cloud for Customer SAP is providing more and more Industry Scenarios to their Cloud for Customer (C4C) solution. In the past colleague Guus...
View ArticleDifference between Similar Ticket and Solution Finder Option in C4C
This blog is designed to help in understanding the concept of how Similar Ticket and Solution Finder works in Cloud for Customer. Similar Tickets: System searches and return the tickets of the same...
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QUICK UPDATE: SAP Cloud for Customer (C4C) Datacenter Security Certificate...
This post is also a response to the tweet sent to SAP below… ==================================================================== This is due to a known Chrome browser behavior with certain security...
View ArticleMy Favorite C4C Blogs and Look Who's Certified!
Last Update: September 23, 2015 This blog shares my favorite blogs about C4C on SCN. The blogs may be written by SAP, customers, or partners. I will break up the blogs by topics and provide a note...
View ArticleCloud for Service Configuration and Customization Best Practices, Tips and...
Hello Community, Recently, I have seen a lot of similar questions and discussions about using the platform capabilities of C4C and HCP to configure, customize and extend Cloud for Service. I hope we...
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Cloud for Customer specific Configurations for Partner Channel Management
Recently I got an opportunity to look into the SAP’s standard out of the box Partner Channel Management. To know more on this, please refer the below blog by Thomas Hensel Improve Partner Engagement...
View ArticleCloud for Service integration with HANA Cloud Portal for Standard Widgets
In this blog, I would like to share my experience in implementing the C4S ticketing solution integrated with HANA Cloud portal with standard widgets. I will provide here the C4S configuration required...
View ArticleHow to- SDK/PDI for Key Users and Admins
As a key-user, you have a lot of capabilities to configure and customize your C4C solution with point and click declarative setup with business configuration, UI adaption, UI page layouts,...
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How to- SDK/PDI for Key Users and Admins, Part 1- Manage C4C logins for SDK...
Part 1- How to manage C4C logins for SDK users and setup SDK on a computerStep 1- SDK users are managed like any other C4C login user. You will need to create a C4C user, C4C employee, assign the C4C...
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How to- SDK/PDI for Key Users and Admins, Part 2- Use the Repository Explorer...
Part 2- How to use the Repository Explorer to view the Public Solution Model (definition of the C4C data model and APIs)C4C is a metadata based cloud application platform. Every component of the...
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Access Control Management: Access Forwarding
Welcome to the blog series on access control management. The series discusses access control and business roles. It provides typical examples of roles and access management. The following are the...
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